FAQ's - Frequently asked questions

All you need to know for your stay

Arrival & Stay

What are your reception opening hours?

Our reception is staffed daily from 6:30 AM to 11:00 PM.

Can I check in after 11:00 PM?

Yes. Guests arriving after 11:00 PM can use our self check-in kiosk.

Please let us know your expected arrival time in advance so we can prepare your late check-in.

What are your check-in and check-out times?

  • Check-in: from 3:00 PM
  • Check-out: until 11:00 AM

Early check-in is available upon request and subject to availability.

Is early check-in available?

Yes. Early check-in can be arranged upon request and subject to availability.

Is late check-out available?

Yes, subject to availability.

  • €15.00 per hour until 2:00 PM
  • After 2:00 PM, the full daily room rate will apply.

Can I store my luggage?

Yes. We are happy to store your luggage free of charge before check-in or after check-out.


Breakfast & Dining

When is breakfast served?

Our extensive breakfast buffet with a variety of hot and cold dishes is served daily from 7:00 AM to 10:00 AM.

How much does breakfast cost?

If breakfast is not included in your booking, it is available for €19.50 per person.

Is there a hotel bar?

Yes. Our hotel bar is open daily from 4:00 PM to 10:30 PM.

Are there restaurants nearby?

Several restaurants are within walking distance:

  • Kushi Hachi – Japanese cuisine
  • Gasthof zur Einkehr – Traditional Austrian cuisine
  • Weinstöckl – Traditional Austrian cuisine

Our reception team will be happy to recommend additional restaurants or assist you with table reservations.


Rooms & Amenities

Are all rooms air-conditioned?

Yes. All rooms are equipped with air conditioning.

Is free Wi-Fi available?

Yes. Complimentary high-speed Wi-Fi is available throughout the hotel.

Wi-Fi password: 77777777

Is there a safe in the room?

Yes. Every room is equipped with a personal safe.

Do the rooms have a refrigerator or minibar?

No. Our rooms do not feature a refrigerator or minibar.

Is there a coffee machine or kettle in the room?

Every room includes a complimentary Nespresso coffee machine.

A kettle is available upon request from reception.

How many guests can your largest rooms accommodate?

Our Grande and Comfort room categories accommodate up to 3 adults or 2 adults and 2 children.

We also offer two apartments. Apartment 37 features a loft area with a sofa bed that is accessible via a spiral staircase.

Is there an elevator?

The Edlinger building offers full elevator access.

The Günter building is connected internally to the Edlinger building. The elevator reaches the second floor of the Günter building. Floors 1 and 3 can only be accessed via stairs.


Housekeeping

How often are the rooms cleaned?

Rooms are cleaned daily.

Please note:

  • If the "Do Not Disturb" sign remains on your door after 1:30 PM, your room will not be serviced that day.
  • Towels are replaced only if they are left on the floor.
  • Towels left hanging indicate that you wish to reuse them.

Parking & Mobility

Is parking available?

Yes. Parking spaces are available directly at the hotel.

  • €15.00 per parking space per day
  • No reservation is required.

Is there bicycle parking?

A bicycle rack is available directly in front of the hotel.

Please note that we do not have a secure bicycle storage room.

What is the Salzburg Mobility Ticket?

All overnight guests receive the Salzburg Mobility Ticket free of charge.

The ticket is valid from the day of check-in until the end of your departure day and can be issued digitally or as a printed copy.


Pets

Are pets allowed?

Yes. Pets are welcome in the Edlinger building.

Unfortunately, pets are not permitted in the Günter building.

The fee is €25.00 per pet per night.


Payment & Booking

Which payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • JCB
  • EC Card
  • Maestro
  • Cash

What is your cancellation policy?

We offer both flexible rates and non-refundable rates.

The applicable cancellation policy depends on the rate selected and is displayed during the booking process.


Guest Registration

Why do I need to provide my personal details at check-in?

Under Austrian law, all overnight guests must be officially registered.

To make your arrival as smooth as possible, we recommend completing our online pre-check-in before your arrival. This significantly speeds up the check-in process.

For guest registration, we require:

  • Full name
  • Date of birth
  • Residential address
  • Postal code
  • Signature

International guests are also required to present a valid passport or identity card.


Additional Services

Do you offer a laundry service?

Unfortunately, we do not offer a laundry service.

However, a self-service laundromat, My Laundry, is located close to the hotel.

For more information, please visit:

https://waschsalon-salzburg.at/


Do you have any further questions?

Our team will be happy to assist you.

Email: info@hotel-edlinger.com

Phone: +43 (0)662 824165