§ 1 Scope of Application
(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts between Cavallo Hotel GmbH (hereinafter the “Hotel”), with its registered office at Herbert-von-Karajan-Platz 2, A-5020 Salzburg, and the guest or customer (hereinafter jointly referred to as the “Contracting Party”) concerning the provision of hotel rooms for accommodation as well as all other services and supplies provided by the Hotel.
(2) The GTC apply to consumers within the meaning of § 1 para. 1 no. 2 KSchG as well as to businesses within the meaning of § 1 para. 1 no. 1 KSchG. Any terms and conditions deviating from those of the guest or customer shall only apply if expressly agreed to in writing by the Hotel.
(3) These GTC also apply to all future services or offers provided to the same Contracting Party, even if they have not been separately agreed again.
§ 2 Conclusion of Contract
(1) An accommodation contract is concluded when the guest submits a booking request and the Hotel issues the corresponding booking confirmation. The Hotel is entitled to reject booking requests without stating reasons.
(2) A booking confirmation may be issued in writing, by e-mail, via an online booking system or in any other text form. An oral booking confirmation will be confirmed by the Hotel without delay in writing or in text form.
(3) The guest is obliged to provide complete and truthful personal information when making a booking. Confirmed bookings may only be transferred to third parties with the Hotel’s express written consent.
(4) The Hotel is obliged to keep the booked rooms available in accordance with these GTC and to provide the agreed services.
§ 3 Prices and Payment Terms
(1) The guest is obliged to pay the Hotel’s applicable prices for the accommodation and all other services used. The agreed prices include statutory VAT under Austrian law.
(2) Hotel invoices are due for payment immediately upon receipt without deduction. For private customers, default occurs without reminder 30 days after the due date and receipt of the invoice; for businesses, 14 days after the due date.
(3) The Hotel accepts the following payment methods: cash, credit and debit cards (Visa, Mastercard, American Express), as well as bank transfer. Other accepted payment methods will be announced at reception.
(4) The Hotel is entitled to request a reasonable advance payment or security deposit upon conclusion of the contract in the form of a credit card guarantee or deposit. The amount of the deposit shall be specified in the booking contract.
(5) In the event of late payment, the Hotel is entitled to charge default interest at a rate of 4% p.a. above the applicable Austrian base interest rate. For businesses, the default interest rate is 9.2 percentage points above the base interest rate (§ 456 UGB). The Hotel reserves the right to claim further losses caused by default.
(6) The Hotel is entitled to demand payment of any due claims from the guest at any time and to require immediate payment if there are justified doubts regarding the guest’s solvency.
§ 4 Local Tax (Tourist Tax)
(1) In the City of Salzburg, the Hotel is required to collect a local tax (tourist tax) and remit it to the competent authority. This tax is determined in accordance with the applicable regulations of the City of Salzburg and must be paid by the guest in addition to the agreed room rate.
(2) The local tax is shown separately on the hotel invoice.
§ 5 Arrival and Departure
(1) Booked rooms are available to the guest on the agreed arrival date from 3:00 p.m. There is no entitlement to earlier availability.
(2) Booked rooms must be occupied by the guest no later than 6:00 p.m. on the agreed arrival date, unless a later arrival has been expressly agreed. If the booking is secured by advance payment or credit card guarantee, this time restriction does not apply.
(3) On the departure date, rooms must be vacated and returned to reception by 11:00 a.m. at the latest. In the event of late departure, the Hotel is entitled to charge 50% of the current daily room rate for use of the room beyond the departure time until 3:00 p.m., and 100% of the room rate from 3:00 p.m. onwards.
(4) The guest has no entitlement to a specific room unless the Hotel has expressly confirmed the allocation of a specific room in text form.
§ 6 Cancellation (Individual Bookings)
(1) The guest may cancel the contract at any time. Cancellation must be made in text form (e-mail, letter, fax) and becomes effective upon receipt by the Hotel. The date of receipt by the Hotel shall be decisive.
(2) In the event of cancellation by the guest, the Hotel is entitled to charge the following cancellation fees, provided that the room cannot be resold:
Period before arrival | Cancellation fee (Rooms) | Cancellation fee (Events)
More than 30 days | free of charge | free of charge
15–30 days | 30% | 40%
7–14 days | 50% | 60%
2–6 days | 80% | 80%
0–1 days / No-Show | 100% | 100%
(3) The above percentages are calculated on the total price of the booked services (including VAT). The guest is free to prove that the Hotel has suffered no loss or a lower loss. The Hotel may prove that a higher loss has been incurred.
(4) Taking out travel cancellation insurance is recommended.
§ 7 No-Show
(1) If the guest does not arrive on the agreed arrival date and has not cancelled the booking, this shall be deemed a cancellation of the contract on the arrival date. In this case, the Hotel is entitled to charge 100% of the total booked price as compensation.
(2) In the event of a no-show, the room will be made available to another guest after midnight on the arrival date, unless a separate written agreement has been made regarding a later arrival.
§ 8 Cancellation by the Hotel
(1) The Hotel is entitled to cancel the contract for objectively justified reasons, in particular if:
a) the guest or customer has provided misleading or false information concerning material facts;
b) the guest or customer fails to make the agreed advance payment on time;
c) force majeure or other circumstances for which the Hotel is not responsible (e.g. fire, natural disasters, official orders, pandemic) make performance of the contract impossible.
(2) In the event of a justified cancellation by the Hotel, the guest shall have no claim for damages. Any advance payments already made will be refunded.
§ 9 Group Bookings
(1) A group booking is defined as the simultaneous booking of 5 or more rooms or the organization of events for 10 or more persons. The separately agreed conditions shall additionally apply to group bookings.
(2) For events and group bookings, the Hotel may require an advance payment of at least 50% of the expected total amount, payable no later than 4 weeks before the start of the event.
(3) The contractually agreed number of participants is considered guaranteed and may be reduced by a maximum of 10%, provided that the change is notified in writing no later than 7 days before the date. If a reduction is not announced or is notified later, the customer shall owe the agreed remuneration for the guaranteed number of participants.
(4) If the agreed number of participants is exceeded, the remuneration will be calculated on the basis of the actual number of participants; such changes require the Hotel’s prior written approval.
(5) The following deadlines apply to cancellations of events and group bookings: more than 150 days in advance: flat-rate consulting and processing costs incurred; up to 90 days: 40%; up to 60 days: 50%; up to 30 days: 80%; up to 7 days and less: 100% of the agreed total amount.
§ 10 Children and Extra Beds
(1) Children up to their 3rd birthday stay free of charge in a cot in their parents’ room, provided that no additional bed is required.
(2) Children aged 4 to 11 who share their parents’ room (without their own bed) pay a reduced price in accordance with the Hotel’s applicable price list.
(3) Extra beds are available subject to availability and are charged according to the current price list.
§ 11 Pets
(1) Bringing pets is only permitted with the Hotel’s prior express written approval and may be subject to an additional fee. Approval always applies to a specific pet and a specific stay.
(2) The guest is liable for all damage and soiling caused by their pet. The Hotel reserves the right to charge cleaning costs.
§ 12 Parking
(1) If the Hotel provides the guest with a parking space on a hotel-owned or hotel-operated car park, no custodial agreement shall arise. The Hotel does not assume any supervision or care of the vehicles.
(2) The Hotel is only liable for damage to vehicles or theft in cases of intent or gross negligence. Damage must be reported to Hotel staff immediately, and no later than when leaving the car park; otherwise, claims for compensation may be excluded.
§ 13 Hotel Liability
(1) The Hotel is liable with the diligence of a prudent businessperson. If disruptions or defects occur in the Hotel’s services, the Hotel will endeavor to remedy them promptly upon immediate notification of the defect by the guest.
(2) Pursuant to §§ 970 et seq. ABGB, the Hotel, as accommodation provider, is liable for items brought in by guests up to an amount of EUR 1,100 (general liability). The increased liability for cash, securities and valuables is limited to EUR 550 unless these are stored in the Hotel’s own safe. The Hotel expressly recommends storing valuables in the safe.
(3) The Hotel’s liability for damage that does not concern the guest’s body, health or life and that was not caused by gross negligence or intentional conduct by the Hotel or its vicarious agents is limited to the typically foreseeable damage.
(4) If the Hotel is prevented from performing its services due to force majeure (e.g. fire, strike, natural disaster, pandemic, official closure orders), both parties are entitled to withdraw from the contract without the guest being entitled to compensation.
§ 14 Guest Liability
(1) The guest is liable for all damage and losses caused by the guest, accompanying persons, employees, representatives or persons invited by the guest through negligent or intentional conduct.
(2) The Hotel is entitled to assert any resulting claims for damages immediately and to demand reimbursement of the costs incurred from the guest.
§ 15 Right of Admission and House Rules
(1) The Hotel exercises the right of admission. The guest is obliged to comply with the Hotel’s house rules and the instructions of Hotel staff.
(2) Smoking is prohibited in all indoor areas of the Hotel. In the event of a violation, the Hotel is entitled to charge a cleaning fee of EUR 200.
(3) The Hotel is entitled to exclude guests from further stay if their behavior disturbs other guests or staff or damages the reputation of the Hotel. In such a case, there is no entitlement to a refund of services already paid for.
(4) Quiet hours: 10:00 p.m. to 6:30 a.m. During this period, we ask guests to show particular consideration for other guests and to maintain appropriate quiet throughout the Hotel.
§ 16 Lost Property
(1) Items forgotten or left behind at the Hotel will be stored by the Hotel for a period of 6 months and sent to the guest upon request. After this period, unclaimed lost property will be handled in accordance with statutory provisions.
(2) Postage and packaging costs for returning items shall be borne by the guest.
§ 17 Data Protection
(1) The collection, processing and use of guests’ personal data is carried out exclusively for the performance of the accommodation and service contract and for compliance with legal obligations (in particular registration requirements), in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG 2000 as amended).
(2) Personal data will only be disclosed to third parties where this is necessary for the performance of the contract or required by law.
(3) The guest has the right to access, rectification, erasure and restriction of processing of their personal data, as well as the right to data portability. Further information can be found in the Hotel’s privacy policy at hotel-edlinger.com.
(4) The controller responsible for data processing is: Cavallo Hotel GmbH, Herbert-von-Karajan-Platz 2, A-5020 Salzburg, office@cavallohotels.com.
§ 18 Online Dispute Resolution (ODR)
(1) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
(2) The Hotel is not obliged to participate in dispute resolution proceedings before a consumer arbitration body, but is generally willing to do so. Competent arbitration body: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Str. 8, 77694 Kehl, Germany.
§ 19 Place of Jurisdiction, Applicable Law and Miscellaneous
(1) Austrian law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law provisions of the IPR.
(2) For consumers within the meaning of the KSchG: if the guest has their residence or habitual abode in Austria, the court at the guest’s place of residence or abode shall have jurisdiction. For businesses, the exclusive place of jurisdiction is the registered office of the Hotel, Commercial Court of Salzburg.
(3) Any deviating agreements or ancillary agreements must be made in writing to be effective.
(4) Should individual provisions of these GTC be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that comes as close as possible to the economic purpose of the invalid provision.
Company Details
Cavallo Hotel GmbH
Hotel Das Edlinger
Herbert-von-Karajan-Platz 2
A-5020 Salzburg, Austria
Telephone: +43 (0) 662 82 41 65
E-mail: office@cavallohotels.com
Web: hotel-edlinger.com
Legal form: GmbH
Managing Director: Monika Chistee
Commercial Court: Salzburg
Company Register Number: FN 582963 z
VAT ID Number: ATU78339656
Supervisory Authority: Province of Salzburg – Office of the Provincial Government of Salzburg
Member of: Salzburg Chamber of Commerce
Version: July 2026 – Subject to change.